Care Instructions
Keep your memorial piece beautiful for a lifetime
Avoid Water
Remove before showering, swimming, or washing hands
Store Properly
Keep in your jewelry box away from direct sunlight
Skip Chemicals
Apply perfume and lotions before putting on jewelry
Clean Gently
Use a soft, dry cloth to maintain shine
Do's and Don'ts
Do
- Store in the provided jewelry box when not wearing
- Put jewelry on after applying makeup, perfume, and hairspray
- Clean with a soft, lint-free cloth regularly
- Remove before sleeping to prevent damage
- Handle your piece with clean, dry hands
- Bring in for professional cleaning annually
Don't
- Wear while swimming, showering, or exercising
- Expose to harsh chemicals or cleaning products
- Store multiple pieces together without separation
- Use abrasive materials or ultrasonic cleaners
- Leave in direct sunlight for extended periods
- Spray perfume or apply lotion directly on jewelry
Care by Metal Type
Sterling Silver
- Tarnishes naturally over time when exposed to air
- Polish with a silver polishing cloth to restore shine
- Store in an anti-tarnish bag or with anti-tarnish strips
- Wear often - body oils help prevent tarnishing
Gold (14K/18K)
- Resistant to tarnish but can scratch
- Clean with warm water and mild soap if needed
- Store separately to avoid scratching
- Professional polishing can remove light scratches
Rose Gold
- Contains copper which may darken slightly over time
- This patina is normal and adds character
- Clean gently with a soft cloth
- Avoid chlorine which can affect the rose color
Special Care for Memorial Pieces
Jewelry containing ashes, fur, or other memorial materials requires extra care to preserve the precious contents.
- Never submerge in water or liquid of any kind
- Avoid extreme temperatures which may affect the seal
- Handle with extra care around the memorial chamber
- If you notice any damage to the seal, contact us immediately
- Do not attempt to open or reseal the memorial chamber yourself
How to Clean Your Jewelry
Prepare Your Supplies
Gather a soft, lint-free cloth (like microfiber), a small bowl, lukewarm water, and mild dish soap if needed.
Dry Cleaning First
Gently wipe your jewelry with the dry cloth to remove dust and oils. This is often enough for regular maintenance.
Gentle Wash (If Needed)
For deeper cleaning, dip the cloth in soapy water (not the jewelry itself), wring it out, and gently wipe the piece. Skip this for memorial pieces.
Dry Thoroughly
Use a clean, dry part of the cloth to remove any moisture. Ensure the piece is completely dry before storing.
Polish and Store
Give a final polish with the dry cloth and store in your jewelry box, away from other pieces that might scratch it.
Need Repair or Restoration?
All Pawlet Hearts jewelry comes with a lifetime warranty. If your piece needs repair, we're here to help.
Contact Us