Delivery Information
Safe, secure shipping and hassle-free returns—always free worldwide
Secure Packaging
Every piece is carefully wrapped in our signature gift box with protective packaging.
Worldwide Delivery
We ship to over 100 countries with full tracking and insurance on every free shipment.
Handcrafted Processing
Each memorial piece is crafted to order. Processing takes 8-13 business days before shipping.
Shipping Options
| Shipping Method | Delivery Time | Cost |
|---|---|---|
Standard (Worldwide) | 3-6 business days after production with full tracking | Free on all orders |
Priority (Worldwide) | 3-6 business days with express partners and priority handling | Free on all orders |
* Because every piece is handcrafted, processing takes 8-13 business days. Shipping adds 3-6 business days with full tracking and insurance.
Our Return Policy
We want you to be completely happy with your purchase. If you're not satisfied with a non-personalized item, you may return it within 30 days for a full refund or exchange.
Return Eligibility
- Non-personalized items in original, unworn condition
- Items returned within 30 days of delivery
- Original packaging and documentation included
- Proof of purchase required
How to Return
- 1
Contact Us
Email us at returns@pawlethearts.com with your order number
- 2
Receive Instructions
We'll send you a prepaid return label and instructions
- 3
Ship Your Item
Pack the item securely and drop off at any shipping location
- 4
Get Your Refund
Refunds processed within 5-7 days of receiving your return
Memorial Pieces
Due to their personal and irreplaceable nature, custom memorial pieces containing ashes, fur, or other personal materials cannot be returned. However, all memorial pieces are covered by our lifetime quality guarantee.
If you have any concerns about your memorial piece, please contact us immediately.
Have Questions?
Our support team is here to help with any shipping or return questions.
Contact Support