Privacy Policy

We collect information you provide directly to us when you make a purchase, create an account, sign up for our newsletter, or contact us for support.

• Personal identification information (name, email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through our payment providers)
• Order history and preferences
• Communications you send to us
• Photos or materials you provide for custom memorial pieces

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your questions and provide customer support
• Send promotional emails (with your consent)
• Improve our website and services
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations (shipping carriers, payment processors)
• When required by law or to protect our rights
• In connection with a business transfer or acquisition
• With your explicit consent

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings.

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant advertisements

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Object to certain processing of your data

We understand the sensitive nature of memorial materials (such as pet ashes or fur) that you entrust to us. These materials are handled with the utmost care and respect, used solely for creating your requested memorial piece, and any unused materials are returned to you or handled according to your instructions.

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.